Terms of service

These terms form a contract between Nord Group UK Ltd, a company registered in England and Wales ("we", "us"), and the business that subscribes to FoxFace ("you", "your organisation"). They apply from the moment an account is created, including during a free trial.

The person who creates the account confirms that they are authorised to accept these terms on behalf of the organisation. If you are subscribing as a sole trader, the organisation is you.

FoxFace is a business-to-business service. It is not offered to consumers, and the statutory rights that apply to consumer contracts do not apply here. If you are not acting in the course of a business, please do not subscribe.

You are responsible for the accuracy of the details on your account, for keeping credentials confidential, and for everything done under your account by the people you give access to.

Each seat is for one named individual. Seats may be reassigned when someone leaves, but they may not be shared between people at the same time, and a single login used by a team is a breach of these terms.

Tell us promptly if you believe an account has been compromised. Two-factor authentication is available on every account and we strongly recommend it for anyone with owner or administrator rights.

You must be at least 18 years old to hold an account.

A free trial runs for 14 days from account creation and requires no payment card. At the end of the trial the account moves to read-only unless a subscription is started. Nothing is deleted at that point, and your data remains exportable.

Subscriptions are charged in advance, monthly or annually according to the billing period you choose. All prices are quoted excluding VAT and UK VAT is added at the applicable rate.

Annual billing is charged for the full term in advance at the discounted rate. Monthly billing renews automatically each month until cancelled.

Upgrades take effect immediately, with the unused portion of the current term credited against the new one. Downgrades take effect at the end of the current term. Changing between monthly and annual billing is available at any time from within the product.

If a payment fails we will retry and notify you. If it remains unpaid 14 days after the due date we may suspend access until it is settled. We will not delete data during a suspension for non-payment.

We may change our prices. Existing subscribers will receive at least 30 days’ notice before a change applies to them, and a price change never applies part-way through a term already paid for. If you do not accept a price change you may cancel before it takes effect.

We provide access to FoxFace as a hosted service, together with the calculation engine, the equipment catalogue, document generation, e-signature and the payment and invoicing features described on this website for your plan.

We aim for 99.5% availability measured monthly, excluding planned maintenance notified at least 48 hours in advance and excluding failures in networks or third-party services outside our control. Planned maintenance is scheduled outside UK working hours wherever possible.

We improve the product continuously and features may change. We will not remove a materially significant feature from a plan you are paying for without at least 60 days’ notice, and if we do you may cancel and receive a pro-rata refund of the unused term.

Support is provided by email during UK working hours, at the level described for your plan.

This clause matters more than the rest of this document, so it is stated plainly.

FoxFace performs heat-load, sizing, costing and compliance calculations from the information entered into it. The methods are documented, the constants are labelled with their provenance, and the arithmetic is shown rather than hidden. We believe it to be sound, and it is the reason the product exists.

It remains a tool used by a qualified professional. The outputs depend entirely on the accuracy of what is entered, on the survey being carried out competently, and on the judgement applied to the result. Responsibility for the design, the specification, the installation and compliance with all applicable regulations and standards rests with you and with the certified individuals carrying out the work.

Nothing in the product constitutes engineering advice, legal advice or a certification of compliance. Guidance published on this website, including the guides, is general information and not advice about a specific job.

You own the data you put into FoxFace. We claim no rights over it beyond the licence needed to host it, process it, back it up and render it into the documents you ask the product to produce.

In respect of personal data about your own customers and staff, you are the controller and we are your processor. Our processing is governed by the data processing terms which form part of this agreement, and by the privacy notice.

You may export your data at any time, in machine-readable form, including after cancellation. We will never withhold an export to encourage a renewal.

We may produce aggregated, fully anonymised statistics about how the product is used, which cannot identify you, your organisation or any individual. We do not use your data to train machine-learning models.

You agree not to do any of the following.

We own the software, the interface, the documentation, the brand and the calculation methodology, together with all intellectual property rights in them. You are granted a non-exclusive, non-transferable right to use the service for your own business for as long as your subscription is current.

The equipment catalogue includes technical data published by manufacturers, which remains theirs. Documents you generate, including your proposals, drawings, invoices and certificates, are yours.

If you send us feedback or a feature suggestion, we may use it without obligation or payment. This does not give us any right to your data.

Payment processing, Direct Debit collection, instalment finance and address lookup are provided by third parties under their own terms, on accounts you connect and control. Money paid by your customers goes to your account with that provider, not to us. We never take a percentage of what you invoice.

We are not responsible for the acts or omissions of those providers, for their fees, or for their decisions about your account with them. Where a provider fails, we will help you work around it, but the relationship is between you and them.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort including negligence, or otherwise, is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim.

Neither party is liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or indirect or consequential loss, however arising.

We are not liable for loss arising from a specification or installation decision made using the product, for the reasons set out in the clause on professional responsibility above.

You will indemnify us against claims arising from your unlawful use of the service or from data you had no right to upload.

You may cancel at any time from within the product. Cancellation takes effect at the end of the current billing term, and you keep access until then. We do not refund the unused part of a term cancelled for convenience, except where a price change or a material feature removal gives you a right to a pro-rata refund under the clauses above.

We may suspend or terminate an account for a material breach of these terms that is not remedied within 14 days of written notice, or immediately where the breach is unlawful or presents a security risk to others.

We may discontinue the service as a whole on 90 days’ notice, with a pro-rata refund of any unused prepaid term.

On termination, your data remains available for export for 30 days. After that it is deleted, and backups age out within a further 35 days. Financial records are retained for six years as the law requires.

We may amend these terms. For a change that materially affects your rights or obligations we will give at least 30 days’ notice by email, and if you do not accept it you may cancel before it takes effect and receive a pro-rata refund of the unused term.

Minor changes, such as clarifications or corrections that do not affect the substance, take effect on publication.

This agreement, together with the data processing terms and the plan details on the pricing page, is the entire agreement between us and replaces anything said beforehand.

A failure to enforce a term is not a waiver of it. If any provision is found unenforceable, the rest continues to apply.

Neither party may assign this agreement without the other’s consent, except that either may assign it to a purchaser of substantially the whole of its business.

Nothing in this agreement creates a partnership, agency or employment relationship, and it does not give rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.